Temporary Accommodation Officer

Temporary Accommodation Officer
We are currently recruiting for a Temporary Accommodation Officer to join a Local Authority on a 3-month ongoing contract. This is a key role within the Hostels Service, supporting the management of temporary accommodation for homeless households.

Role Details:

• Contract: 3 months (ongoing)
• Hours: Monday to Friday, 9:00am – 5:00pm (35 hours per week)
• Working Pattern: 4 days onsite across hostel locations, 1 day remote

About the Role:
You will be responsible for the day-to-day management of hostel-based temporary accommodation, ensuring residents are supported while maintaining compliance with housing legislation, council policies, and service standards. Working as part of a wider team, you will liaise with internal services such as repairs, cleaning, and support teams to deliver a safe and effective service.

Key Responsibilities:

• Manage a caseload of residents within temporary accommodation, maintaining accurate records and meeting performance targets
• Ensure residents adhere to licence agreements, addressing breaches, anti-social behaviour, and tenancy issues where required
• Carry out regular occupancy checks and monitor resident wellbeing, including safeguarding responsibilities
• Coordinate support for vulnerable residents and refer to appropriate internal and external agencies
• Oversee property standards, including inventories, cleanliness, and maintenance requests
• Manage move-ons and discharges, ensuring accommodation is used effectively and efficiently
• Respond to incidents, emergencies, and health & safety risks within hostel environments
• Maintain accurate data using housing management systems (e.g. NEC / Northgate / Info@Work)
• Build effective working relationships with stakeholders, partners, and service providers
• Respond to enquiries and contribute to complaint handling in line with council procedures

Requirements:

• Experience working in housing, homelessness, or temporary accommodation services
• Strong knowledge of housing legislation, particularly Part VII of the Housing Act 1996
• Experience managing caseloads and working with vulnerable individuals
• Ability to handle challenging situations including anti-social behaviour and safeguarding concerns
• Good IT skills and experience using housing management systems
• Strong communication, organisation, and problem-solving skills
• Ability to work independently and across multiple sites

 PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.