Community Insight and Engagement Lead

Community Insight & Engagement Lead (Interim)
South East London (Hybrid – minimum 3 days in office)
£300 per day (Umbrella)
3-month ongoing contract

You will lead on the design and delivery of a borough-wide programme of resident engagement, ensuring community insight directly informs policy, strategy, and service transformation. This is a fast-paced, high-visibility role where you’ll work across teams and with external partners to strengthen how engagement is planned, delivered, and embedded into decision-making.

Key Responsibilities

• Lead and deliver a programme of resident engagement activity across the borough
• Oversee consultations and engagement work across Strategy & Communities
• Commission and manage external research and engagement providers
• Ensure resident insight is effectively captured, analysed, and applied to policy and service design
• Work collaboratively with internal teams and external partners, including VCS organisations
• Support transformation activity by embedding meaningful community insight

About You

• Proven experience in community engagement, consultation, or insight roles within the public sector
• Strong understanding of participatory approaches (e.g. citizens’ assemblies)
• Experience delivering large-scale engagement programmes
• Excellent communication, facilitation, and stakeholder management skills
• Ability to work at pace in a complex and evolving environment

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email