Licensing Support Officer

Exciting Opportunity: Licensing Support Officer with Network Recruitment Wales

Join a Vibrant Team in Cardiff!Are you a friendly, reliable, and organised individual looking to make a difference in a dynamic office environment? Network Recruitment Wales is delighted to present a fantastic opportunity for a Licensing Support Officer to join a dedicated team in Cardiff for a temporary role. This position offers the chance to support vital licensing services, ensuring public safety and delivering excellent customer service during a busy period.

Position Details:

• Job Title: Licensing Support Officer 
• Location: Cardiff
• Employment Type: Temporary (14 weeks)
• Start Date: 21 July 2025
• Hours: 22 hours per week
  • Wednesday: 08:30 - 16:30 (30-minute lunch)
  • Thursday: 08:30 - 16:30 (30-minute lunch)
  • Friday: 08:30 - 16:00 (30-minute lunch)
• Salary:
  • PAYE: £13.47 per hour
  • Umbrella: £17.13 per hour

Why This Role?
As a Licensing Support Officer, you’ll play a key role in supporting the licensing section during a period of increased workload in Cardiff. This role involves processing taxi driver licensing applications, handling customer queries, and ensuring compliance with licensing regulations. With a mix of face-to-face, email, and occasional telephone interactions, you’ll thrive in a fast-paced environment while contributing to public safety and service excellence.

What You’ll Do:

• Process and determine licence, permit, and registration applications for the licensing section.
• Assess applicants’ suitability to ensure public protection.
• Respond to routine and complex queries via face-to-face interactions, email, and occasional phone calls.
• Process payments, issue receipts, and record transactions accurately.
• Maintain computer-based and paper record systems using general and specialist software.
• Provide guidance and familiarisation training to colleagues as needed.
• Stay updated on licensing legislation, guidance, and procedures, ensuring documentation and databases are current.
• Collate and present statistical data to support performance monitoring and service improvement.
• Manage incoming and outgoing post, ensuring correct allocation.
• Coordinate and invigilate Knowledge Tests for prospective Hackney Carriage and Private Hire Vehicle drivers, including marking scripts.
• Participate in out-of-hours or emergency response arrangements as required.

What We’re Looking For:
We’re seeking a proactive and communicative individual with a keen eye for detail and the ability to thrive in a busy office setting. You’ll need:

• Essential:
  • Strong communication skills for face-to-face, email, and occasional telephone interactions.
  • Experience using Microsoft Office programs (e.g., Word, Excel).
  • Ability to work effectively in a fast-paced environment.
  • Strong organisational skills to manage records and process applications accurately.
  • Commitment to maintaining confidentiality and adhering to safeguarding, health and safety, and data protection principles.
  • Willingness to participate in training and stay updated on licensing regulations.
  • Flexibility to work occasional out-of-hours or emergency arrangements.
• Desirable:
  • Experience in licensing, customer service, or administrative roles.
  • Familiarity with financial procedures or payment processing.
  • Knowledge of GDPR and data management practices.
  • Experience using specialist software or managing databases.

Why Choose Network Recruitment Wales?
At Network Recruitment Wales, we pride ourselves on connecting talented individuals with rewarding opportunities. This role offers:

• A supportive and fast-paced office environment.
• The chance to contribute to public safety through effective licensing processes.
• Opportunities to develop your skills through training and professional development.
• A varied role with a mix of customer-facing and administrative responsibilities.

Additional Information:

• This is an office-based role in Cardiff.
• You’ll need to comply with financial regulations, equal opportunities policies, health and safety legislation, and environmental policies.
• Safeguarding is a priority—any concerns must be reported promptly to the designated officer.
• The role may involve occasional additional duties commensurate with the grade, as required by the Head of Service.

Ready to Apply?
Seize this opportunity to join a dedicated team and make a real impact in Cardiff! To apply, please submit your CV and a cover letter outlining how you meet the essential criteria. Successful candidates will be invited for an interview.

Contact Us:
For more details or to apply, contact Network Recruitment Wales on 01443 230222 or visit our website at https://www.networkrecruitmentwales.co.uk/nrw-people

Join us in delivering exceptional licensing services and supporting our communities. Apply today!