Hire Controller

Location: Slough
Hours: Monday to Friday, 7:30am – 5:00pm
Salary: £28,000 – £31,000 per annum
Contract: Temp to Perm

We are recruiting on behalf of our client for a Hire Controller to join their busy and fast-paced operation. This role ideal for someone who enjoys variety, responsibility, and working as part of a supportive team.

 

Key Responsibilities:

• Responding to emails and customer queries along with answering incoming telephone calls.
• Managing inbound hire and sales enquiries, completing transactions accurately and in a timely manner
• Providing a high level of customer service, both over the phone and serving customers at the trade counter
• Carrying out general administrative duties
• Developing strong product knowledge to effectively support customers
• Ability to prioritise and manage multiple tasks and deadlines effectively in a fast-paced environment

 

Skills & Experience Required:

• Proven previous experience in a Customer Service role, ideally handling inbound order or sales enquiries
• Ability to successfully complete transactions while ensuring customer satisfaction
• Previous experience in the hire or construction industry is desirable but not essential
• Strong communication skills, including the ability to negotiate and build relationships
• Confident using initiative and judgment to make decisions in line with company policies and pricing structures
• A collaborative team player with a flexible and adaptable approach
• Strong organisational skills with excellent attention to detail
• Commitment to continuous improvement and enhancing service levels
• Good computer literacy, including MS Office, with a willingness to learn new systems