3/5 G4 Administrator

Our client, a highly respected Higher Education establishment based in Glasgow, requires an Administrator on a temporary basis. The salary for the position is £13.08/hour, working 35 hours per week Monday to Friday.

Main purpose of role:
To provide an efficient and effective administrative support for the department.

Accountabilities/Responsibilities:

• Being the first point of contact for patients, staff, consultants via phone, email, and online channels
• Providing daily admin support and scheduling appointments while maintaining accurate records and confidentiality
• Preparing case notes, consents, and documentation for appointments
• Providing rotational reception cover (including occasional evenings – approximately one per fortnight), welcoming patients and updating clinical staff
• Processing payments, invoices, refunds, and issuing receipts
• Managing patient queries and escalating to clinicians when needed
• Updating NHS and University systems and databases (such as MS Office, Agresso, Core, IDEAS etc)
• Staying organised and managing a varied workload in a fast-paced environment

Key Skills and Requirements:

• Relevant experience gained in a similar role
• Excellent administrative and customer service skills
• High degree of computer literacy including familiarity with MS Office
• Highly organised with excellent attention to detail and accuracy
• Excellent Interpersonal and communication skills both written and verbal
• Able to work flexibly and effectively under pressure
• Able to work as part of a team and on own initiative