Senior Account Manager

Senior Account Manager - Logistics - Aylesbury

Pertemps Aylesbury is currently recruiting for a experienced Senior Account Manager for our client based in Aylesbury.

As a Senior Account Manager, you will be responsible for working closely with key accounts to ensure efficient management and execution of their requirements while setting expectations and working within the limits and needs of the business.

Salary: £35,000 - £40,000 (DOE)

Hours: 9am-5pm

Office based role

Duties:

- Manage all contact with clients from enquiry to completion for all projects, including:
- Using the online system to handle day to day orders, focusing heavy on customer service and displaying extensive organisational skills.
- Preparing quotations, presentations, risk assessments/method statements and/or relevant Health & Safety docs for a variety of different events through Microsoft programmes.
- Overseeing the booking of all necessary staff, couriers and agency staff where required.
- Organising and managing all logistics (such as scheduling necessary equipment, booking trucking, carnet manifests, accommodation, and any other operational and administrative event related tasks.
- Resolve any issues that arise within each job and handle any client complaints, ensuring timely and effective resolution. (Potentially out of hours as necessary)
- Ensure service levels are always maintained to the highest of standards.
- Be available on the phone / email during events (this will include evening and weekends as necessary), this will also include Microsoft Teams, Google Meets and Zoom calls.
- Ensuring all costs and overtime is tracked, updated and completed within the deadline across all reporting tools for the finance team within the deadline period

Requirements:

- Previous experience in managing clients and arranging logistics
- A driving licence and access to your own car due to the location
- Experience of a warehouse management system advantageous
- Proficient in using MS Office packages, including excel

If you would be interested, please apply or call Corinne at Pertemps.