Water Interruption Coordinator

We are looking for a Water Interruption Coordinator to join Thames Water on a permanent basis.

You will be an integral part of the Water Interruptions team who assesses and validates Supply Interruptions SI3 and Low Pressure to ensure regulatory compliance, customer satisfaction and internal and external reporting requirements are met. 
Identifying where the business can raise the bar in performance, the Water Interruptions Coordinator will identify improvement areas to support company outcomes.

Location: Hybrid - Clearwater Court - RG1 8DB

Hours: 36 hours per week

What you will be doing as a Water Interruption Coordinator?

• Research and analyse data to verify and report on supply interruption events for OFWAT reporting.
• Provide reports and presentations, collecting and analysing complex technical data with expert commentary, advice and recommendations, as appropriate
• Design and deliver elements of technical solutions, as directed. Development and publication of standards and processes.  Audit against existing process and standards.
• Support and coach less experienced colleagues to contribute to the development of the team or client department.
• Manage the delivery of small projects.
• Support the department by liaising or attending meetings with key internal and external stakeholders, as required.

To thrive in this role, the essential criteria you’ll need is:

• Strong analytical background.
• Experience in providing detailed technical solutions.
• High attention to detail.
• Good communication skills and proactive in approach.
• Fully competent at using the appropriate Company IT systems and Office software.

What’s in it for you!?

• Offering a salary up to £45,000 per annum, depending on skills and experience.
• 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
• Ongoing performance development reviews to help you be your best and identify growth opportunities.
• Performance-related pay plan directly linked to company performance measures and targets.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.