Domestic Waste Analyst

This role is responsible for day-to-day administrative tasks associated with cess operations.  The cess team work closely with operational teams across Thames to ensure cess points are kept open, ensure customers are kept informed of site opening and are invoiced on time, dealing with any queries swiftly. 

The role also requires site audits both on site and in the office; checking webcam footage and ensuring any breaches are actioned. The role requires participation in out of hours coverage.

What you’ll be doing as a Domestic Waste Analyst

• Work with the team to drive domestic waste revenue of circa £10m per annum and help to grow the domestic waste customer base.
• Liaise with the operational teams and our contractors to increase availability of domestic waste points.
• Liaise at all levels and take ownership of customer issues from start to finish.
• Creating new customer accounts, annual renewal paperwork and keeping records updated, taking calls from both customers and our operational teams across TW region.
• This role will require you to undertake audits on our customers at domestic waste points, ensuring that they are adhering to our H&S regulations and waste disposal regulations. 
• Undertake safety observations of customer compliance and track any customer breaches. 
• Assisting with the billing cycle each month and help with any billing queries and reporting.
• Obtain quotes, order materials and 3rd party services through our framework contractors.
• Run debt reports and chase up third parties for unpaid invoices.
• Assist with all the administrative tasks required in running the domestic waste import sites including all waste licence checks and duty of care paperwork checks.
• Assist with weekly and monthly reports on site opening and domestic waste performance. Run reports and analyse the data.

Base location – Bracknell RG42 5NE

Necessary requirements for the role – Out of hours call out rota 24/7

What you should bring to the role

The essential criteria to help you succeed in this role are:

• A full UK driving licence is essential, as the role will involve some travel between sites.
• Proven ability to demonstrate logical thinking, attention to detail, and effective workload management.
• Building and maintaining strong working relationships with key stakeholders.
• IT literate, with the ability to use various systems and software effectively, including standard MS Office software.
• Excellent excel skills.
• A proactive, organised, and methodical approach to work.

Extra qualities that would be a great fit for our team:

• Technical knowledge of Wastewater and/or cess operations.
• SAP purchasing.
• Experience using Microsoft Dynamix.

What’s in it for you?

• Competitive salary of up to £37,000 per annum depending on experience.
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to both company and individual performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.