Process Coach

We are looking for a Process Coach (Water Production) to join Thames Water permanently.

The role of a Process Coach is to develop and assess the competencies of individuals participating in the company’s Licence to Operate (LTO) programme for Water Production.

To articulate and demonstrate high standards of operational excellence within front-line operational teams through developing, delivering and assessing Licence to Operate (LTO) competency plans for individuals, teams and regions in line with the Thames Water values, policies and procedures.

• Base location:  North West London – Ashford Common (TW151RU), to be discussed at the interview stage, which base location will suit you best.
• Work Pattern: 36 hours per week Monday Friday, 08:00 – 16:30.
• This is a hybrid role that will involve working in the Field, office and home.

What will you be doing as a Process Coach

• You will be responsible for coordinating training, coaching, competency assessment, and task observations in line with the LTO process.
• Develop individual competency plans for personnel within Water, ensuring their learning material is updated and relevant, and ensuring all personnel have the same journey.
• Monitor and report on performance against the LTO plan and lead on initiatives for the development of the LTO, as necessary.
• Drive engagement with the Licence to Operate programme and manage expectations by acting upon feedback and raising issues.
• Guidelines with industry standards on how to develop individual competency plans.
• Monitor and provide feedback on the delivery of individual competency plans through creating exercises to identify learning gaps to enable the individual to continuously achieve a license to operate.

What should you bring to the role?

• Due to the nature of the role, a Full UK Driving licence is required.
• Experience within the water production or repair, and maintenance environment.
• Experience in mentoring/coaching/assessing.
• Great training, coaching, and assessment skills.
• Internal quality assurance experience is desirable but not essential.

What’s in it for you?

• We are offering a starting salary of £47,680 per annum plus a car allowance on top.
• Annual Leave: 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Company Car Allowance Provided.
• Generous Pension Scheme through AON.
• Pension: Maximum of 12% = 2x employee contribution.
• Performance Related Pay Plan (PRPP): Max (of salary) = 10%. On Target (of salary) = 5%.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.