Security Systems Coordinator

Our goal is to provide a reliable, resilient, secure, and optimised Electronic Security System (ESS) for our internal customers—24 hours a day, 7 days a week. Building strong relationships with our Operations colleagues is at the heart of what we do, ensuring we deliver exceptional service and exceed expectations across the business.

What You’ll Be Doing

As the Security Systems Coordinator, you’ll play a key role in supporting the management, administration, and continuous improvement of our Electronic Security Systems. You’ll act as the link between operational teams, finance, and service providers—ensuring our systems remain compliant, efficient, and cost-effective.

Key Responsibilities:

• Manage purchase orders and invoice-to-payment processes, ensuring accuracy and timely completion.
• Administer corporate finance systems for ESS-related spend, maintaining accurate and up-to-date records.
• Track and record ESS financial spend to support effective budget management.
• Respond promptly to data and information requests for regulatory audits and track audit actions through to closure.
• Ensure maintenance activities completed by suppliers are accurately recorded in corporate systems.
• Maintain strong working relationships with ESS maintenance providers, ensuring compliance with service agreements and escalating issues when required.
• Participate in regular performance and financial review meetings to monitor service levels and address any areas of concern.

Base location – Hybrid – Kemble Court Reading RG2 6AD (offer flexible working).

Working pattern – 36 hours, Monday to Friday.

Requirements for the role – MUST be able to obtain CTC Clearance.

What you should bring to the role
The essential criteria to help you succeed in this role is:

• Full UK Driving Licence – required for travel between sites as part of the role.
• Education – educated to A-level (or equivalent) in a relevant technical discipline.
• Stakeholder Management – excellent interpersonal skills with proven experience building and maintaining effective relationships across multiple teams and levels.
• Problem Solving – strong analytical skills with the ability to make balanced, evidence-based decisions that consider technical factors, operational risk, and customer needs.
• Technical Proficiency – confident user of IT systems for report writing, data analysis, and compiling information into clear, actionable reports.
• System Knowledge – good working knowledge of Electronic Security Systems (ESS), including CCTV, access control, and intruder detection systems.

Nice-to-haves that would make you stand out:

• Previous experience of working in the ESS service delivery sector.
• Knowledge of the water industry, utilities sector or similar.
• Awareness/basic knowledge of: Asset recording systems, eg, SAP.

What’s in it for you?

• Competitive salary of up to £45,000 per annum depending on experience.
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays).
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.