Transport Services Administrator

Transport Services Administrator
Location: Plymouth, PL1
Work Style: Hybrid - remote, office and field‑based
Hours: 37 hours per week, Mon - Fri
Pay: £13.26 per hour
Start date: 19th May 2026
Assignment: Temporary, 6 months
Interview date: 5th May (onsite)

About the Role
We’re looking for an enthusiastic and people‑focused candidate to join our client’s School Transport Team in a varied role supporting recruitment and essential transport services for students across Plymouth. You’ll help bring new Passenger Assistants into the workforce, support key administrative processes, and play an important part in ensuring children travel to school safely every day.

What You Need

• Full clean driving licence and access to a vehicle
• Confident using Microsoft Office
• Can‑do attitude and ability to work independently
• Basic DBS (or willingness to obtain)

Key Responsibilities

• Manage recruitment for Agency and PCC Passenger Assistants: scheduling interviews, preparing paperwork, uploading documents, and supporting candidates from application to start date
• Liaise with applicants and assist with onboarding
• Travel across Plymouth to distribute recruitment materials
• Provide HR admin support for Passenger Assistants
• Process free school meal applications and eligibility checks
• Complete ID checks, update DBS/driver records, and issue ID badges
• Maintain accurate admin records and databases
• Communicate route changes to operators and Passenger Assistants
• Handle invoices, payments, timesheets, and financial queries
• Support with general admin: calls, emails, letters, filing, and arranging cover
• Act as a point of contact for parents, schools, and operators
• Support Transport Officers and undertake other duties as required

Essential Skills & Experience

• GCSEs A*–C / 9–4 in English & Maths
• Strong admin background and ability to prioritise workload
• Experience providing customer support across phone, email, online and face‑to‑face
• Accurate record‑keeping and data handling
• Strong communication, customer care, and problem‑solving skills
• Good numeracy, literacy, and attention to detail
• Team‑working, punctuality, and ownership of tasks

Desirable

• NVQ Level 2/3 or customer care training
• Understanding of school transport or relevant policies
• Experience improving processes, producing management information, or using Capita ONE EMS

Corporate Standards
Commitment to data protection, confidentiality, equality, health & safety, and working within Council policies.

If you’re ready for a rewarding role that keeps you moving and makes a real difference, we’d love to hear from you. Apply using the link below or if you have any further questions, please contact Emily on 01752 601116 for more information.

Due to the high volume of applications expected, we may be unable to respond to everyone individually. If you do not hear from us within 14 days, unfortunately you have not been shortlisted. Please continue to check for other opportunities with Pertemps.