Transport Officer

Transport and Allowances Officer
Location: Ballard House, Plymouth, PL1
Contract: Temporary assignment (Nov 2025 - May 2026)
Hours: Monday to Friday, 09:00-17:30
Pay: £13.26 per hour
Please note: An Enhanced DBS check is required for this role. If you do not currently hold a valid certificate, Pertemps will cover this upon successful placement.

Are you organised, approachable, and passionate about helping others? Pertemps are looking for a Transport and Allowances Officer to join the School Transport & Allowances Team in Plymouth. In this role, you'll play a key part in delivering smooth, reliable services that support children and families in accessing education every day.

Key Responsibilities
- Provide administrative support across school transport and allowances services
- Process applications and eligibility checks for free school meals
- Manage DBS checks and ID badge issuance for school transport drivers
- Maintain accurate records and databases for routes, equipment, and term dates
- Coordinate changes to transport routes and communicate updates to operators and Passenger Assistants
- Act as a reliable point of contact for parents, schools, and internal teams
- Support HR administration for Passenger Assistants, including timesheets and absence cover
- Assist in financial processes including invoice handling, budget tracking, and contract payments

Role Measures
- Timely processing of DBS checks and ID badges
- Accurate authorisation of free school meal claims and holiday allowances
- Efficient coordination of transport routes and PA cover
- Compliance with payroll deadlines and safeguarding policies
- Proactive contribution to service improvements and customer experience

Skills & Experience
Essential:
- GCSEs (A*-C / 9-4) in English and Maths
- Experience with Microsoft Office (Word, Excel, Outlook)
- Strong communication and customer service skills
- Proven ability to manage workload and meet deadlines
- High attention to detail and accuracy in record keeping

Desirable:
- NVQ Level 2 or 3
- Knowledge of school transport policies and Capita ONE EMS
- Experience in process improvement and data reporting

We're looking for someone who takes ownership of tasks, communicates clearly, and thrives in a team environment. You'll be decisive, organised, and committed to delivering a high-quality service that supports children and families across the city.

Closing date: 24.10.2025

Call Emily on 01752 601116 or click 'Apply Now' to submit your application today!

Please note: Due to high application volumes, only shortlisted candidates will be contacted. If you haven't heard from us within 14 days, please consider your application unsuccessful on this occasion-but do keep an eye out for future roles with Pertemps!