Customer Service Advisor - Weekends Only - Hybrid

About the Role

We’re looking for enthusiastic Customer Service Advisor to join our clients growing support team.

This is a part time role working both Saturday and Sunday each weekend.   Delivering exceptional customer service across multiple channels, including phone, email, and social media. You’ll be part of a team that ensures all customer enquiries are handled promptly, professionally, and accurately.

Key Responsibilities

• Respond to customer enquiries via phone, email, and social media, ensuring timely responses
• Monitor and address social media comments and messages, helping to build strong customer relationships
• Identify potential risks or issues using Outlook and internal systems and take proactive steps to resolve them
• Maintain accurate records and follow internal processes and compliance standards
• Work collaboratively with a team of permanent and weekend advisors to provide a seamless service

Systems & Tools

• Experience with ticketing systems (e.g., Halo) or CRM platforms
• Familiarity with social media management tools (e.g., Sprout) is an advantage

About You

• Proven customer service experience in a fast-paced environment
• Confident communicating with customers across multiple channels
• Organised, proactive, and capable of managing competing priorities
• Strong written and verbal communication skills
• Comfortable handling sensitive or high-risk queries professionally

Team Structure

• Join a team of 2 other weekend staff

Why You’ll Love This Role

• Opportunity to work in a hybrid environment
• One-week in-office training to get you fully up to speed
• Make a real impact by helping customers and shaping the company’s social media presence

How to apply: 

• Click on the link