Customer Service Manager

Customer Service Team Leader



Pertemps are working with an established manufacturing business located in Alton who are looking for an experienced Customer Service Team Leader to join their growing team. This is an exciting opportunity for the successful candidate to join a growing and developing business.



Responsibilities as a Customer Service Team Leader:

• Lead the order processing team

• Assign and balance daily workload

• Identify and resolve issues as they arise

• Work with customers and international sales teams to achieve timely resolutions

• Review and manage customer-facing documentation such as Terms & Conditions of Purchase, NDAs, and supplier onboarding forms

• Keep the sales teams updated on the progress of orders

• Maintain accurate information in the CRM and ERP systems

• Oversee UK demo stock

• Host customers at UK sites when required

Requirements:

• Experience working in customer services,

•  Confidence using CRM platforms and ERP order-entry systems

• Proven experience in leading a team

• Strong communication, organisational, and administrative skills

• Self-motivated, with the ability to work independently as well as part of a wider team

• Excellent IT skills

The Customer Service Team Leader role:

• Based in Alton

• Monday – Friday, 8am – 4.30pm

• £33,000 - £37,000 depending on experience

• 20 days annual leave plus bank holidays (increasing with length of service)

If you are interested in this Customer Service Team Leader position, please apply below or get in contact with Jemma at Pertemps.