Customer Service Advisor

Customer Service Advisor Required

📍 Darwen, Lancashire
🕒 8.30am – 5pm, Monday to Friday
🏢 Office Based
🏖 28 Days Holiday

We are currently recruiting for a Customer Service Advisor to support our client based in Darwen, Lancashire, operating within the energy sector. This is a 7-month fixed term contract offering an excellent opportunity to join a busy and professional office environment.

The Role:
As a Customer Service Advisor, you will be responsible for managing and maintaining accurate data while providing high-quality support to key energy provider customers across the UK. This is a data-driven role requiring strong analytical skills, attention to detail, and the confidence to question discrepancies and identify trends.

Key Responsibilities:
- Managing and inputting large volumes of data accurately
- Maintaining and updating customer records and internal systems
- Liaising directly with key UK energy provider customers via email and telephone
- Analysing data to drill down into facts, trends, and performance metrics
- Identifying, questioning, and escalating anomalies or inconsistencies
- Using internal systems and CRM platforms to manage customer information
- Providing general administrative and customer support


The Ideal Candidate:
- Previous experience in a customer service or administrative role
- Strong data entry and data management skills
- Confident user of Microsoft Office, particularly Excel
- Analytical mindset with the ability to recognise trends and patterns
- Comfortable questioning irregularities and escalating concerns
- Excellent attention to detail
- Strong communication skills, both written and verbal
- Proactive, organised, and able to work in a fast-paced environment

What’s on Offer:
- £13.34 per hour
- 7-month fixed term contract
- Full-time hours (Monday–Friday, 8.30am–5pm)
- 28 days holiday
- Office-based role in Darwen, Lancashire
- Opportunity to gain experience working with leading UK energy providers

If you are detail-focused, analytical, and confident working with customers and data, we would love to hear from you.
APPLY HERE TODAY!