Customer Service Advisor

My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests.  Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc.
You will handle enquiries regarding tracking deliveries, providing accurate product and service information whilst promoting the brand and identifying any opportunities to upgrade and cross-sell.
Resolving enquiries quickly with the focus of first time resolution will be expected, manage any objections in a professional manner whilst maintaining strong customer confidence at all times.
 

Hybrid working 1 week in the office, 1 week working from home - dates to be determined after Training is completed and Manager has signed off.


Interview Date - 31.03.26

Start Date - 20.04.26

 

Operational Hours - 09:00-19:15 (8hr Shift) - Monday to Friday 

Location : - East Midlands Airport

Pay Rate : - £14.73 p/h

Training - 2 weeks on site

 

Job Role : -

Your key responsibilities, which are not exhaustive and not limited to include :

Managing Inbound calls to the business from Worldwide clients handling shipment requests

Building rapport with customers and establishing their needs

Deliver a consistent call flow, giving the customer the confidence in the information provided

Maximise up selling opportunities whilst ensuring the customer has an informed choice

 

Key Skills :

Excellent customer service experience

Strong understanding of customer service processes

Consistently providing a high level of service

Excellent communication skills written and verbal

Ability to adapt to change

Ability to work as part of a team as well as independently

Experience of working with MS Word and Excel

 

This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process

 

If you have the right skills - Please click Apply, submit your CV to michelle.alburey@pertemps.co.uk

or call 01509 213000