Contact Centre Advisor

Call Centre advisor 
Full time - 37 hours 
Must be able to 11th August
Sunderland 

• Pay £12.82 per hour, overtime with increased pay available 
• 37 hours per week between 7am and 7pm over 5 days out of 7, Monday to Sunday
• Sunderland  - Free parking available, good transport links
• Temporary to Permanent
• Excellent training & development

Training - 8 weeks full time training from the 11th- No holidays will be authorised within the first 4 weeks of training

We are looking for call centre customer advisors to take predominately inbound calls for one of our prestigious clients Northern Powergrid. Our client offers an excellent work environment with ongoing training and development and they like to acknowledge and reward success and is aware how important it is that workers feel appreciated and part of the team.

Strong customer service skills are essential. You must be confident in handling a wide range of incoming and outgoing calls with customers and work to a high quality standard of delivery. Experience of working in a customer service environment is essential; this doesn't necessarily mean you've worked in a call centre before.

Opportunities and excellent training will be given to those without call centre experience.  However good IT literacy is essential, especially a good knowledge of Microsoft office packages along with excellent organisational skills.

Key Responsibilities:

• Deliver excellent customer experience in line with the company's Quality Framework
• Act as the primary point of contact to their customers providing advice and guidance through a variety of channels; primarily telephone, but also including email, SMS text and social media
• Take ownership of all contacts, including enquiries and complaints, and use initiative to develop practical solutions to resolve the situation
• Input quality and accurate information into core IT systems, enabling operational colleagues to respond to the needs of the customer fully informed and in a timely fashion
• Liaise with internal departments and external companies to ensure a seamless and consistent service for customers

If this role sounds of interest to you then please do not hesitate to apply direct or send your cv to Caitlin.McAndrew@pertemps.co.uk

Office Line- 0191 255 7977