Client Care Manager

Job Title: Conveyancing Client Care Manager
Location: Northampton
Job Type: Full-time, Permanent
Salary: Starting from £35k+ (DOE)
Contact: Operations

We are working with a well-established and reputable UK law firm that specialises in residential conveyancing.

Known for their strong client service and professional standards, they are now looking to appoint an experienced Conveyancing Client Care Manager to support their continued growth.

The firm offers a supportive and progressive working environment, with clear routes for internal promotion, professional development, and personal growth.

Role Overview

This is an excellent opportunity for a client-focused professional with a solid background in conveyancing. The role involves managing the client experience throughout the conveyancing journey, ensuring a high standard of communication, care, and service from instruction through to completion.

You will work closely with the legal team to proactively address client needs, manage expectations, and help the firm maintain its strong reputation for customer service.

Key Responsibilities

Act as the main point of contact for clients throughout the conveyancing process.

Ensure timely, clear, and professional communication with clients at all stages.

Collaborate with conveyancers and support staff to ensure smooth file progression.

Address client queries and concerns with empathy and efficiency.

Monitor client feedback and contribute to continuous improvement of client care practices.

Assist with training and supporting junior team members in delivering client service.

Maintain compliance with relevant regulations and internal procedures.

Candidate Requirements

Minimum 3 years’ experience in a conveyancing role (e.g. client care, legal assistant, case handler, or similar).

Strong working knowledge of the UK residential conveyancing process.
Excellent communication and interpersonal skills.
Client-focused with a high degree of empathy and professionalism.
Ability to manage multiple tasks in a busy environment.
Familiarity with case management systems (desirable but not essential).
A proactive, hands-on approach with a desire to add value to the client journey.

Benefits

20 days annual leave (plus bank holidays).
Christmas Closure
Supportive and collaborative working environment.
Commitment to personal and professional development, including access to training and mentoring.

Opportunities for internal progression and long-term career development within the firm.

Support and encouragement for continuing professional development (CPD) and specialist legal qualifications.