Customer Service Administrator

Customer Service Administrator
Permanent, full-time
Near Wolverhampton
£26,000

We’re working with a well established business that prides itself on delivering excellent service and support to its customers. They are looking for a Customer Service Administrator to join their busy operations team.

In this role, you’ll be responsible for managing customer enquiries, processing orders, and supporting internal teams to ensure smooth operations and excellent service delivery. You’ll act as a key point of contact for customers, helping to maintain strong relationships and providing professional support across all areas of the business.

Key Responsibilities

• Respond to customer enquiries via phone, email, and other channels in a professional manner
• Process orders accurately and update internal systems with customer and order information
• Liaise with internal teams such as operations, logistics, and sales to ensure timely delivery and resolution of issues
• Maintain accurate records in CRM and other business systems
• Assist with scheduling and coordination where required
• Support the team with administrative tasks to ensure smooth day to day operations

Skills & Experience Required

• Previous experience in a customer service or administrative role
• Strong organisational and communication skills
• Ability to manage multiple priorities and work under pressure
• Confident using computer systems and office software
• Attention to detail and commitment to delivering excellent customer service
• A proactive and positive approach to problem-solving