Customer Service Advisor

Location: Erdington, Birmingham
Pay Rate: £14.00 per hour
Type: Full-Time | Office-Based


We’re looking for an organised, proactive, and commercially minded Sales & Commercial Coordinator to support day-to-day sales operations and business growth. Working closely with senior leadership, you’ll play a key role in managing CRM activity, supporting the sales pipeline, and ensuring commercial processes run efficiently.

Key Responsibilities

• Maintain and update CRM systems, ensuring all customer data, activity, and opportunities are accurate and up to date
• Monitor and manage the sales pipeline, tracking progress, follow-ups, and key actions to drive opportunities forward
• Produce regular reports, support forecasting, and identify inactive or missed opportunities
• Prepare quotations, proposals, presentations, and other commercial documentation
• Coordinate meetings, including scheduling, agendas, and follow-up actions
• Support customer communication, account management, and business development activities
• Assist with tenders and internal approvals, ensuring processes are completed efficiently
• Maintain accurate customer records and contribute to overall organisation within the sales function

About you

• Experience in sales support, account management, recruitment, or a similar commercial role
• Strong organisational skills and attention to detail
• Confident communication skills, both written and verbal
• Ability to manage multiple priorities in a fast-paced environment
• Good Microsoft Office skills (Excel, Outlook, PowerPoint)
• Proactive, professional, and commercially aware

Submit your application today or get in touch with Gabriele Strazdauskaite on 0121 643 5000 or Gabriele.Strazdauskaite@pertemps.co.uk!